1.We accept All credit cards are accept through secure payment Escrow.
2.We will arrange shiping after you make payment ,pls make sure your paymnet success before you close the page.
3.Important Duties,taxes and charges are not including in the item price or shipping charges.
Packing for products:
The defult packing is bubble mailer, which is light, small safe for the buyers
Carton box with different sizes is used for big orders
For gift box, plz contact us beforehand
1.Orders will sent out within 3 working days after you paid. as usual, the shipping time is
about 20-25 business days,If there is some reasons making the shipping delay ,hope you can understand.The shipping time during Holidays Season(Christmas ,Chinese New Year etc)could be longer than usual time,please add another 5-10days as a delay,thanks so much for your kind understanding!
2.Goods will be sent out by China Post Airl Mail for free shipping,you can also choose other Express Comapny like EMS/DHL. But we do not afford the postage via there companies,so you need to pay for the extra charge ,thanks for your kind understanding!
3.If your total price is more $300.00, we will ship out them by DHL or other express for free, not need to pay extra fee
Return and feedback:
We offer a 100% full money refund policy with questions confirmed. If the package gets lost, stolen, damaged or you are just not satisfied with it, pls contact us,we can have the item replaced for free or give you a 100% full refund, that is including the shipping you paid! We believe everything can be solved after communication ,We never charge a restocking fee of any sort, bottom line is you will not lose a penny in any of the transactions.
If you have any questions, please feel free to contact me at any time, we will be resumed within 24 hours.
If you are not satisfied with the product or service ,please contact me and dont give us negative feedback or netrural feedback,we must give you a satisfied solution.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Below 35 (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://below35.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.