SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Below 35 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://below35.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Euro (€)
US Dollar ($)
The purse is good, for the girl it is)
My model was out of order, the store contacted me to tell me, and so I chose another one that arrived well. Very cute and big as the description.
Cool wallet, roomy, well stitched
Such a beautiful purse, my daughter really liked, thank you to the store.
The purse inside is light, the compartment with the lock seems to me it was necessary to move closer to the inside, received only today 22.02.20
The purse corresponds to the description, the seams are smooth, neat, lock and button working. The purse is not small very roomy. I did not communicate with the store. The goods are satisfied.
To Moscow delivery month. I did not communicate with the store. I liked the purse!
The purse came in whole, well packed, corresponds to the description, I'm happy.
Thank you
I love it! thank you store
Ok
This very pimp!! Thought it was bigest. Very nice
Pěkná peněženka, Yen by Mohla být about chlup větší, žena them but spokojená :)
Done well, the description corresponds. Seller and shop recommend.
Okay, my wife likes it.
Beautiful, but did not like it! Too dry lips!!!
The purse looks the same as in the description. Very unexpectedly and nice to get 2.
My daughter really liked the purse. corresponds to the picture of the store. Thanks to the seller for the goods.
Quickly
Normal purse, daughter (9 years old) very much liked. Recommend store
Cudny :-)
Excellent wallet, very beautiful! Delivery fast :)
Thank you! Nice wallet. I order not the first time. Seller many thanks for the fast shipment. Good sales to you!!!
Very good
I love it, be adjusted comprehensive mind to the description and is very comprehensive, has many compartments, recommend